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Good quality 3-032-R003? KENYA

Good quality 3-032-R003? KENYA

Hotel standardization and classification system in Kenya.A pioneer in East African region, Kenya embraced classification and grading system since 1972 (GoK, 2003). Hotel star rating has been used in the country as a means of categorizing service types and quality ranking scale of 1 to 5 star levels. However, previous executions faced a number of challenges and controversy by hoteliers (Anon, 2005).

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